FAQ

 

    My Account

    How do I change my shipping address?

    Easy breezy. To update your shipping address, do one of the following:

    1) Log in to your account here: https://shopglamour.co.uk/

    2) Contact our Customer Care Team at: help@shopglamour.co.uk

    How do I change my billing information?

    Keep that account up-to-date and edit your billing info by taking one of these steps:

    1) Log in to your account here: https://shopglamour.co.uk/

    2) Contact our Customer Care Team at: help@shopglamour.co.uk

    How do I change my account information?

    Keep that account up-to-date and edit your information (e.g. billing information, shipping address, email address, etc.) by taking one of these steps: 

    1) Log in to your account here: https://shopglamour.co.uk/, or

    2) Contact our Customer Care Team at: help@shopglamour.co.uk

    Billing

    How much does a Glamour Beauty Box cost?

    So much goodness, for such a fabulous deal!

    Stand-alone box: £55. 

    What payment method can I use to sign up for a membership?

    Visa, Mastercard, Google Pay & Apple Pay

    Shipping & tracking

    How much does shipping cost?

    You're already covered! The cost of your one-off purchase Glamour Beauty Box already includes shipping costs. 

    If you're getting your box delivered to UK off-shore islands, there will be additional costs for shipping and handling.

    Do you ship Glamour Beauty Boxes to international addresses?

    Unfortunately we don't ship outside the UK.

    How can I track my package?

    As soon as we get your order on its way, you'll get an email from us with your tracking info.

    You can also login to your Glamour Beauty Box account and track your order. Log in here: https://shopglamour.co.uk/

    Or you can contact us and we'll give you the status on your order.

    When does the Glamour Beauty Box ship?

    We know you want your fabulous box ASAP! We ship your order within 2-4 Business Days from when we process it. We work hard to get your order out as quickly as possible, so sometimes we're able to get it into your lovely hands even sooner.

    I never received my box...now what?

    Uh oh! Let's figure it out together. First, check your tracking details to locate your order. If the tracking status says that the package was delivered, but you haven't received it, please contact us on our Customer Care Team at: help@shopglamour.co.uk 

    If your tracking status says that the package hasn't moved for 5 days since the last status update, please contact us and we'll get it sorted out.

    Products

    Can I choose the products in my box?

    We let the Glamour editors work their magic and curate every box. We take this unique approach because our experts have access to the top products in the beauty market, and we want to bring you the best of the best.

    I am allergic to one of the products in my box. What should I do?

    We recommend that you test out new products before using them. Before you apply any new product to your gorgeous skin, locate a small and inconspicuous area to test (like behind your ear or near your hairline). If you notice an allergic reaction, stop using the product immediately and contact a medical professional. If you already applied the product generously and didn't test, please stop using the product right away and get in touch with a medical professional.

    Returns & Replacements

    Can I return my box?

    We only permit returns in specific circumstances:

    1. If what you have bought is faulty or misdescribed.
    2. If we have told you about an error in the price or description of the product and you don’t wish to proceed or there is an issue with the supply or delivery of the product. 

    We hope this doesn’t happen but if it does, please contact our Customer Care Team at: help@shopglamour.co.uk, they would be more than happy to help you.

    Can I change my mind?

    You have the right to change your mind about the product within 14 days after the date you received your stand-alone box. To exercise this right please contact our Customer Care Team at help@glamourbeautybox.co.uk, they will give you further instructions.

    Please note your box must be unopened and in its original condition. You cannot exercise this right once the box has been opened.

    We will pay the costs of return if specific circumstances apply. In other circumstances you must pay the costs of return. 

    Please visit our Terms of Service for further information about our Return policy.

    My box and/or some of its contents arrived damaged. Can I get replacements?

    Oh no! We want you to have a flawless experience every time. So, if you ever get products that are damaged, please contact our customer care team and we'll make it right. Please contact us on +44 77 0010 4526 (Hours of Operation are Monday - Sunday between 2pm-10pm GMT) or send an email to our Customer Care Team at: help@shopglamour.co.uk. We may require you to send a photo of the order and a description of the damage.

    One of the items is missing from my box. Can I get it sent to me separately?

    Every box comes with an insert that lists out what comes in that box. So, if something listed is not in your box, please contact us and we'll ship you the product right away!

    Please contact us on +44 77 0010 4526 (Hours of Operation are Monday - Sunday between 2pm-10pm GMT) or send an email to our Customer Care Team at: help@shopglamour.co.uk